At {{company}}, we are committed to protecting your privacy and ensuring transparency in how we handle your personal information. Crafted with care and aligned with our ethos of ethical responsibility, this policy explains how we collect, use, and safeguard your data. By interacting with our website, purchasing products, or subscribing to communications, you agree to the terms outlined below.
1. Information We Collect
We gather data to personalize your experience and improve our services. This includes:
Personal Information:
- Registration: Name, email, phone number, and billing/shipping addresses during checkout.
- Account Creation: Optional user profiles for order tracking and personalized recommendations.
Browsing Data:
- IP address, browser type, device information, and cookies (see Cookie Policy below).
- Pages visited, products viewed, and time spent on our site.
Transaction Data:
- Payment details (processed securely via PCI-compliant gateways; we do not store credit card information).
- Order history, invoices, and warranty claims.
2. How We Use Your Data
Your information is handled with strict confidentiality and used solely for:
- Order Fulfillment: Processing purchases, shipping, and handling returns/exchanges.
- Personalization: Tailoring product recommendations and marketing emails.
- Communication: Sending order updates, service alerts, and newsletters (unsubscribe at any time).
- Improving Services: Analyzing trends to enhance our website, products, and sustainability initiatives.
- Legal Compliance: Meeting obligations under GDPR, CCPA, or other applicable regulations.
3. Data Sharing & Third Parties
We never sell your data. Sharing occurs only with trusted partners to:
- Process Payments: Securely transmit details to payment gateways like Stripe or PayPal.
- Logistics: Share shipping information with carriers (e.g., DHL, UPS).
- Analytics: Work with vendors (e.g., Google Analytics) to optimize performance.
- Legal Requests: Disclose data if required by law or to protect our rights.
All third parties are contractually obligated to maintain confidentiality and comply with data protection laws.
4. Your Rights
You have full control over your data:
- Access/Portability: Request a copy of your data via email.
- Correct/Update: Update inaccuracies in your account profile.
- Delete: Submit a deletion request (we retain data only as legally necessary).
- Opt-Out: Unsubscribe from emails or disable cookies (see Cookie Policy).
- Object: Withdraw consent for marketing or non-essential processing.
To exercise these rights, contact our Privacy Team at {{email}}.
5. Cookies & Tracking
We use cookies to:
- Enhance Usability: Remember your preferences (e.g., language, currency).
- Analyze Traffic: Monitor site performance via first-party and third-party cookies (e.g., Google Analytics).
- Personalize Ads: Deliver targeted promotions based on browsing behavior (opt-out available).
Manage Preferences: Adjust cookie settings through your browser or via our Cookie Consent Banner.
6. Security Measures
Your data is protected by:
- Encryption: SSL/TLS protocols for data in transit.
- Secure Storage: Sensitive information stored on GDPR-compliant servers with restricted access.
- Regular Audits: Vulnerability assessments and penetration testing.
7. Children’s Privacy
Our services are not directed at individuals under 13. We do not knowingly collect data from children without parental consent.
8. Data Retention
We retain your data only as long as necessary:
- Active Accounts: Until you delete your account.
- Transactions: 7 years for legal/compliance purposes.
- Cookies: Session cookies expire when you close your browser; persistent cookies last up to 12 months.
9. Policy Updates
We may revise this policy to reflect regulatory changes or business needs. Significant updates will be notified via email or a banner on our website. Your continued use of our site after changes constitutes acceptance.
10. Contact Us
For questions or requests, reach our Privacy Team:
- Email: {{email}}
- Mail: {{company}} Jewelry, 123 Rue de la Paix, 75001 Paris, France
- Phone: {{telephone}}
Our Promise:
At {{company}} Jewelry, we believe privacy is a fundamental right. This policy reflects our dedication to transparency, security, and ethical data practices, complementing our mission to craft timeless jewelry with integrity.
{{company}} Jewelry – Privacy Protected, Trust Earned.